Omio Reviews

Omio.com offers a platform to book, search, and compare prices for trains, buses, flights, and ferries. The service is free to use, but a small service fee may be applied to some bookings. This fee covers the work done to find the route and provide customer service. The cost of trips varies depending on the destination and mode of transportation chosen. Omio also provides a refer-a-friend program where both the referrer and the friend receive discounts on travel..

Omio.com offers a variety of payment methods to cater to the needs of travelers. Customers can securely pay for their bookings online using credit and debit cards such as Visa, Mastercard, Maestro, Diners Club/Discover, Carte Bancaire, JCB, and UnionPay. For those who prefer digital wallets, options like PayPal, Apple Pay, Google Pay, and Alipay are available. Additionally, direct bank transfers can be made using services like Sofort, iDEAL, Przelewy24, and Klarna. The availability of these payment options may vary based on the country of residence, currency selected, time of departure, and the device used. A convenience fee may be applied for processing certain payment methods. Omio ensures secure transactions with measures like CVV verification and 3D Secure authentication, providing an extra layer of security during the payment process.

Omio.com's return policy allows customers to cancel tickets online via the "Your bookings" page, where they can check the refund total, inclusive of any cancellation fees, before proceeding. Cancellations are only possible if a refundable fare type was purchased, and this information is typically printed on the ticket. The refund process varies depending on the payment method used; for credit/debit cards, refunds can take 3-5 business days to appear in the bank account, while PayPal refunds may take 1-2 business days. As for a shipping policy, Omio does not offer physical shipping of tickets as it provides mobile tickets and online booking confirmations. Therefore, there is no shipping policy applicable to Omio's services.

Omio's mobile app is designed to be a trusted travel companion, offering features such as on-the-go booking and paperless mobile tickets for trains, buses, flights, and ferries. The app provides easy access to tickets, which can be stored and retrieved even when offline. It includes a journey planner to help find the best routes and prices, and a real-time support system with live updates and reminders for a seamless travel experience. Users can manage their bookings, view upcoming and past trips, and edit tickets as needed. The app also supports group reservations, where only the purchaser needs to show ID. For added convenience, seat reservations may be included depending on the provider, and tickets are presented via a QR code for easy scanning..

Yes, international flights can be booked through Omio. The platform enables travelers to find and book flights to various destinations across Europe, the U.S., Canada, and Asia. It offers a user-friendly interface to compare airline tickets and select the best options based on price, convenience, and travel preferences. With Omio, customers can also book cheap airport transfers once the flight has landed, ensuring a smooth continuation of their journey from the airport to the city center. The service is designed to provide a seamless travel planning experience, allowing users to manage their trips efficiently.